Terms & Conditions

Please read the following Terms of Business and Use carefully, as they govern your access to and use of our website and the services we offer.

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1. Acceptance of Terms

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By accessing our website and/or using our services, you confirm that you agree to these Terms of Business and Use. If you do not agree with these terms, please do not use our website or services.

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2. Description of Services

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Motion Grape provides AI-based creative production services, including but not limited to:

- AI video production
- AI-generated branded video content
- AI commercials and advertising content
- short-form AI video content
- cinematic AI visual storytelling
- concept development and creative direction
- editing, post-production, and content adaptation
- related digital creative services

Motion Grape does not provide traditional physical production services such as on-location filming, live shoots, event filming, drone filming, studio filming, or physical photography services, unless explicitly agreed otherwise in writing under a separate arrangement.

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3. Non-Binding Inquiries and Project Scope

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All service requests submitted through our website, by email, or by any other communication channel are considered non-binding inquiries until confirmed by the Company.

Before production begins, the parties may agree on the project scope, deliverables, deadlines, revision rounds, pricing, and any other relevant terms. Only the services expressly agreed between the Company and the client are included in the project scope.

Any additional requests, changes, or extensions beyond the agreed scope may be subject to additional fees, revised deadlines, or a separate agreement.

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4. Copyright and Intellectual Property

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All copyrights and related intellectual property rights in concepts, drafts, AI-generated materials, visual assets, video outputs, edits, project files, and any other content created by the Company shall remain the property of the Company until full payment for the agreed services has been received, unless expressly agreed otherwise in writing.

The client agrees not to reproduce, distribute, edit, publish, commercialize, or otherwise use any delivered or preview materials beyond the agreed purpose before full payment has been made.

Unless otherwise agreed in writing, the Company retains the right to display completed work for portfolio, promotional, and reference purposes.

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5. Data Protection

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Protecting your privacy is important to us. All personal data obtained during communication, inquiry submission, project execution, or service delivery will be handled in accordance with our Privacy Policy and applicable laws.

We will not share personal data with third parties without your explicit consent, unless required by law or necessary for the performance of our services. More information can be found on the Privacy page.

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6. Ordering Services

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Services may be requested through a non-binding inquiry submitted via our website, by telephone, or by email. After receiving an inquiry, we will contact the client as soon as reasonably possible to discuss the details, scope, timeline, and feasibility of the requested service.

A project is considered confirmed only after explicit written confirmation by the Company and, where applicable, after payment of any requested advance fee.

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7. Payment Terms

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Prices for our services may be listed on our website or provided individually by quotation. While we make every reasonable effort to ensure the accuracy of all published information, we do not accept liability for any grammatical, typographical, or technical errors on the website.

We reserve the right to change website content, service descriptions, and pricing at any time.

Any additional costs or changes affecting the agreed price will be clearly communicated to the client before implementation.

Invoices for completed services must be paid by bank transfer to the Company’s bank account, unless agreed otherwise in writing.

We reserve the right to require partial or full advance payment before starting certain services. If the agreed advance payment is not made within the agreed deadline, the order may be considered cancelled by the client.

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8. Revisions and Approvals

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Unless otherwise agreed in writing, revision rounds are limited to the number specified in the quote, proposal, or written agreement.

Any additional revision requests beyond the agreed scope may be billed separately.

The client is responsible for reviewing delivered drafts, previews, or final materials within a reasonable time and providing clear feedback, approvals, or requested changes.

Delays in client feedback may affect project timelines.

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9. Cancellation, Suspension, and Changes to Orders

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These terms apply to all services provided by the Company.

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9.1 Cancellation by the Client

Cancellation of a confirmed order must be submitted in writing by email or other verifiable written communication. If the client cancels the project before production has started, the Company reserves the right to retain any non-refundable deposit or charge any costs already incurred in preparation of the project.

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9.2 Project Started but Not Completed at the Client’s Request

If production has already started and the client decides to stop, suspend, postpone indefinitely, or not complete the project for any reason on the client’s side, the client shall be required to pay for the proportion of work already completed, including but not limited to:

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- concept development
- research and preparation
- scripting or creative planning
- asset generation
- editing and post-production work
- project management time
- any approved third-party costs or software-related costs directly connected to the project

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The amount due shall be determined based on the actual stage of completion and the work already performed up to the date of termination or suspension. If a deposit or advance payment has already been made, it shall be credited toward the value of the completed work. If the value of completed work exceeds the advance payment received, the client remains obligated to pay the outstanding balance.

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9.3 Cancellation or Rescheduling by the Company

The Company reserves the right to cancel, suspend, or reschedule a project in exceptional circumstances, including but not limited to illness, technical failure, software/platform limitations, force majeure, or other unforeseen circumstances beyond our reasonable control. In such cases, the client will be informed as soon as possible, and the parties will attempt to agree on a revised timeline or alternative solution. If continuation of the project is not possible and no substitute solution can reasonably be offered, any prepaid amount relating exclusively to work not yet performed will be refunded.

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9.4 Changes to Orders

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Any change to the agreed scope, deliverables, style direction, quantity of outputs, format requirements, deadlines, or other essential project elements must be agreed in advance. The Company reserves the right to charge additional fees and revise delivery timelines if such changes materially affect the originally agreed work.

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10. Force Majeure

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Neither party shall be held liable for delays, interruption, or non-performance caused by events beyond reasonable control, including but not limited to natural disasters, war, epidemic, internet outages, power failures, software platform disruptions, AI service outages, or government restrictions.

In such cases, both parties shall work in good faith to find a reasonable solution, including revised timelines, adjusted scope, or fair settlement of performed work.

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11. Complaints and Claims

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If the client is dissatisfied with the delivered services, they may submit a written complaint within 5 working days of delivery of the final agreed materials.

The Company will review all complaints in good faith and make reasonable efforts to find an appropriate solution where justified.

No complaint may be based solely on subjective creative preference where the delivered work substantially follows the approved brief, references, and agreed scope.

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12. Storage of Project Files and Materials

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Unless otherwise agreed in writing, project files, drafts, generated assets, and final deliverables may be stored by the Company for up to 3 months after project completion for the purpose of possible revisions, additions, or technical recovery.

The Company is not obligated to archive or preserve files beyond this period unless expressly agreed otherwise.

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13. Limitation of Liability

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The Company provides its services with reasonable professional care. However, we do not guarantee uninterrupted availability of third-party AI tools, hosting services, software platforms, or online systems used in the production process.

The Company shall not be liable for:

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- delays caused by third-party platforms or software
- interruptions caused by force majeure or technical failure
- indirect or consequential damages
- loss of profit, business opportunity, or expected commercial results
- issues arising from inaccurate, incomplete, or delayed materials or instructions provided by the client

The client is solely responsible for ensuring that any materials, references, branding assets, claims, or instructions provided to the Company may be lawfully used.

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14. Client Responsibility

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The client is responsible for providing all necessary materials, instructions, approvals, and feedback required for the timely and proper execution of the project.

The client also confirms that any materials supplied to the Company do not infringe third-party rights and may legally be used for the requested project.

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15. Changes to These Terms

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The Company reserves the right to amend these Terms of Business and Use at any time without prior notice. Any updated version will be published on our website and shall take effect immediately upon publication.

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16. Governing Law

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These Terms of Business and Use, and any agreements between the client and the Company, shall be governed by and interpreted in accordance with the laws of the Republic of Slovenia.

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17. Contact

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For any questions or assistance regarding these Terms of Business and Use, you may contact us using the contact details provided on our website.

By using our website and/or our services, you confirm that you have read, understood, and agreed to these Terms of Business and Use. If you do not agree with these terms, please do not use our website or services.

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Motion Grape is a brand owned by VERMAX PRO d.o.o., with its registered office in Ljubljana, Slovenia. Co-operated and co-managed by Martin Lešnjak s.p., Slovenia.